Privacy Policy

Lucky Ones Casino – Privacy Policy.

Website: luckyonescasino-canada.org.

Effective Date: May 22, 2026.

1. Introduction

Lucky Ones Casino ("we," "us," or "our") is committed to protecting the privacy and personal information of every player who visits or registers on our platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with applicable Canadian data protection law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation such as Quebec's Law 25 (Act to modernize legislative provisions as regards the protection of personal information), Alberta's Personal Information Protection Act (PIPA), and British Columbia's Personal Information Protection Act (PIPA BC).

Where our operations intersect with players in the regulated Ontario market, we also adhere to standards set by iGaming Ontario (AGCO), which governs licensed online gaming activity in that province.

By accessing luckyonescasino-canada.org, creating an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

2. Who We Are and How to Contact Us

Lucky Ones Casino operates the online gaming platform available at luckyonescasino-canada.org. We serve players across Canada, with particular attention to compliance requirements in Ontario, British Columbia, Alberta, and Quebec.

Data Controller Contact:

Email: [email protected].
Language of service: English and French (bilingual support available for Quebec residents).

For any privacy-related inquiries, requests, or complaints, please contact our Privacy Officer at the email address above. We aim to respond to all privacy requests within 30 calendar days.

3. Information We Collect

We collect personal information that is necessary to provide you with a safe, legal, and enjoyable online casino experience. This includes:

3.1 Information You Provide Directly

Identity information: Full legal name, date of birth.
Contact information: Email address, phone number, residential address, province of.
Account credentials: Username and encrypted.
Verification documents: Government-issued photo ID (passport, driver's licence), proof of address, and any additional documents required for identity verification and anti-money laundering (AML).
Payment information: Details related to your chosen payment method, which may include Interac e-Transfer credentials (reference numbers, email addresses linked to your financial institution), Interac Online, iDebit, InstaDebit, Visa or Mastercard card details, or cryptocurrency wallet.
Communications: Records of correspondence with our customer support team.

3.2 Information Collected Automatically

When you use our platform, we automatically collect certain technical and behavioural data, including:

IP address and approximate geographic.
Device type, operating system, and browser type.
Pages visited, session duration, and in-game.
Cookies and similar tracking technologies (see Section 9).
Login timestamps and session logs.

3.3 Information from Third Parties

We may receive information about you from:

Payment processors involved in handling CAD.
Identity verification providers who assist with Know Your Customer (KYC).
Fraud prevention and AML screening.
Regulatory bodies, including iGaming Ontario (AGCO), where.

4. How We Use Your Information

We use your personal information for the following purposes, each of which is supported by a lawful basis under PIPEDA and applicable provincial law:

Purpose	Lawful Basis
Creating and managing your casino account	Contractual necessity
Verifying your identity (KYC/AML compliance)	Legal obligation
Processing deposits and withdrawals in CAD	Contractual necessity
Detecting and preventing fraud and money laundering	Legal obligation / Legitimate interest
Providing customer support	Contractual necessity
Sending promotional communications and bonuses	Consent
Personalising your gaming experience	Legitimate interest
Complying with regulatory requirements (e.g, AGCO, AGLC)	Legal obligation
Conducting responsible gambling monitoring	Legal obligation / Legitimate interest
Improving our platform and services	Legitimate interest
Enforcing our Terms and Conditions	Legitimate interest

We will not use your personal information for purposes incompatible with those listed above without first obtaining your consent.

5. Legal Basis for Processing (Quebec – Law 25)

For residents of Quebec, Lucky Ones Casino acknowledges the enhanced requirements introduced by Law 25, which came into effect in phases from September 2022 to September 2023. In accordance with Law 25, we:

Appoint a designated Privacy Officer responsible for overseeing.
Conduct privacy impact assessments (PIAs) when introducing new technologies that process personal.
Notify the Commission d'accès à l'information (CAI) and affected individuals in the event of a data breach that presents a risk of serious.
Provide Quebec residents with rights to data portability and the right to be forgotten, subject to applicable legal.
Obtain explicit consent before using personal information for commercial purposes, and offer a clear mechanism to withdraw that.

6. Payment Processing and Financial Data

Lucky Ones Casino processes all player transactions in Canadian dollars (CAD). We support a range of Canadian-trusted payment methods, including Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, and select cryptocurrency options.

Payment data is processed through encrypted, PCI-DSS-compliant third-party payment processors. We do not store full payment card numbers or full banking credentials on our servers. Interac e-Transfer transactions are handled securely through your financial institution, and only the minimum information necessary to complete a transaction is retained by us.

Financial records, including transaction histories and payment method details, may be retained for a minimum of five (5) years in accordance with Canadian anti-money laundering legislation under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).

7. Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: Payment processors, KYC/AML verification providers, IT infrastructure providers, and customer support tools, all of whom are bound by contractual data protection.
Regulatory and legal authorities: iGaming Ontario (AGCO), the Alberta Gaming, Liquor and Cannabis Commission (AGLC), BCLC, or any other competent authority where we are legally required to disclose.
Law enforcement: Where required by a court order, subpoena, or applicable Canadian law.
Business transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the successor entity, subject to equivalent privacy.
With your consent: For any other purpose where you have given explicit.

Where personal information is transferred to service providers located outside of Canada, we take steps to ensure that comparable levels of protection apply, consistent with PIPEDA's accountability principle.

8. Responsible Gambling and Data Use

Lucky Ones Casino takes responsible gambling seriously. We may use your account data — including deposit history, session length, and wagering patterns — to identify signs of problem gambling behaviour and to take proactive steps in your interest, such as applying account restrictions or prompting self-exclusion options.

We encourage any player who feels they may be experiencing gambling-related harm to contact the following Canadian support services:

ConnexOntario: 1-866-531-2600.
Problem Gambling Helpline: 1-888-230-3506.

Data processed for responsible gambling purposes is handled with the utmost sensitivity and is not used for marketing or profiling unrelated to player protection.

9. Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels and local storage) to operate our platform effectively and to improve your experience. The types of cookies we use include:

Strictly necessary cookies: Required for the platform to function, such as maintaining your session.
Analytics cookies: Help us understand how players interact with our site (e.g, which games are most popular).
Marketing cookies: Used to deliver relevant promotional content, subject to your.
Preference cookies: Remember your settings and language.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the platform. Continued use of our site following our cookie notice constitutes consent to non-essential cookies, in accordance with applicable Canadian law.

10. Data Retention

We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by law. Our general retention periods are:

Account information: Retained for the duration of your account and for 5 years following account.
Financial and transaction records: 5 years from the date of the transaction, per AML legal.
Identity verification documents: 5 years from the end of the business.
Customer support records: 2 years from the date of.
Marketing consent records: Until consent is withdrawn, plus 1 year.

When retention periods expire, data is securely deleted or anonymised.

11. Your Rights

Depending on your province of residence, you have the following rights regarding your personal information:

Right of access: Request a copy of the personal information we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete.
Right to erasure: Request that we delete your personal information, subject to legal retention.
Right to withdraw consent: Withdraw previously given consent for marketing or non-essential data processing at any time.
Right to data portability (Quebec residents): Receive your personal information in a structured, commonly used.
Right to lodge a complaint: File a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy authority (e.g, CAI in Quebec, OIPC in BC or Alberta).

To exercise any of these rights, please submit a written request to [email protected]. We will verify your identity before processing your request and respond within 30 days, or notify you if an extension is required.

12. Data Security

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

SSL/TLS encryption for all data transmitted between your device and our.
Encrypted storage of sensitive personal and financial data.
Access controls limiting data access to authorised personnel only.
Regular security audits and vulnerability.
Employee training on data protection and confidentiality.

In the event of a data breach that poses a real risk of significant harm to individuals, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required under PIPEDA's mandatory breach reporting provisions. Quebec residents will be notified in accordance with the additional requirements of Law 25.

13. Children and Minors

Lucky Ones Casino is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 19 (or 18 in provinces where that is the legal gambling age). Age verification is conducted as part of our KYC process. If we discover that a minor has provided us with personal information, we will immediately suspend the account, delete the information, and report the matter where required by law.

14. Ontario Players – iGaming Ontario (AGCO) Compliance

Players located in Ontario are served under the regulatory framework established by iGaming Ontario (AGCO), which launched the regulated online gaming market in April 2022. In compliance with this framework:

We adhere to AGCO's standards regarding data handling, player protection, and.
Ontario players are subject to opt-in bonus rules — promotional bonuses are not automatically applied to accounts and require affirmative player.
Player data relevant to Ontario regulatory requirements may be shared with iGaming Ontario as.

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, applicable law, or regulatory requirements. When we make material changes, we will notify you by email or by a prominent notice on our platform prior to the change taking effect. The updated policy will display the revised effective date at the top of this page. Your continued use of our platform following the notification constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact our Privacy Officer:

Lucky Ones Casino – Privacy Officer.

Email: [email protected].

Languages: English and.

You also have the right to escalate unresolved concerns to:

Office of the Privacy Commissioner of Canada (OPC).
Commission d'accès à l'information (CAI) – Quebec.
Office of the Information and Privacy Commissioner of.
Office of the Information and Privacy Commissioner for British.